Find answers to common questions below, or reach out to our team directly.
Open the Pickar app, enter your pickup and drop-off addresses, choose a ride type (Standard, Eco Send, Express, or Truck), confirm the price, and you'll be matched with a nearby rider automatically.
Once a rider accepts your delivery, you can track their live location on the map from pickup all the way to drop-off, right inside the app.
Pickar uses an in-app wallet funded via Paystack. Top up your wallet with a card or bank transfer, and the delivery fee is deducted automatically when your ride is booked.
Standard is best for everyday parcels and errands, Eco Send is our most affordable bike option, Express prioritizes the fastest available rider, and Truck is for bulky items or large loads.
Download the app, sign up as a driver, and register the ride type you'll be driving for along with your plate number. Note that your ride type can only be chosen once and can't be changed afterward, so pick carefully.
Yes. After a delivery is completed, you can download a receipt directly from your ride history in the app.
Email us at the address below with your request and we'll process it in line with our Privacy Policy.
If you couldn't find what you're looking for, email us at support@usepickar.com and we'll get back to you as soon as possible.