How Pickar Enterprises Limited collects, uses, and protects your personal data.
Pickar Enterprises Limited ("Pickar", "we", "us", or "our") respects your privacy.
This Privacy Policy explains how Pickar collects, uses, stores, shares and protects personal data when you use:
Pickar processes personal data in accordance with applicable Nigerian data-protection laws, including the Nigeria Data Protection Act 2023 ("NDPA"), and applicable regulatory guidance. The Nigeria Data Protection Commission (NDPC) requires information provided to data subjects to be clear, concise, transparent, intelligible and accessible.
Pickar Enterprises Limited is the data controller for personal data processed by Pickar for the purposes described in this Privacy Policy, except where Pickar acts as a processor on behalf of another organisation.
Company details:
Legal Name: Pickar Enterprises Limited
Registered Address: 24 Promiseland Road, So Easy Bustop, Ayobo, Lagos, Nigeria
CAC Number: RC8162047
Privacy Contact: Pickar Privacy Team
Email: support@usepickar.com
Depending on how you use Pickar, we may collect the following categories of information.
This may include:
This may include:
When you use location-enabled features, we may collect:
Location data may be necessary to provide certain Pickar Services.
We may collect technical information such as:
When you use Pickar, we may collect information relating to:
Where third-party payment providers process payment-card information, Pickar may receive limited payment information such as transaction references, payment status and other information required to complete or reconcile the transaction.
For delivery Services, we may process:
Users should only provide personal information about another person where they have a lawful basis to do so.
Where you interact with Pickar as a Rider or service provider, additional information may be processed, including information reasonably necessary for:
Rider-specific processing may be governed by additional notices and agreements.
Business customers may provide:
Business customers are responsible for ensuring that personal information they submit to Pickar is collected and shared lawfully.
Pickar may process personal data to:
To:
To:
To:
To send:
Where required, marketing communications will be subject to applicable consent and opt-out requirements.
To comply with:
Depending on the circumstances, Pickar may process personal data based on lawful grounds recognised by applicable law, including:
Consent will not be treated as the lawful basis for every processing activity merely because a User accepts this Privacy Policy.
Where consent is required, Pickar will seek it appropriately.
Pickar may share relevant personal information with third parties where reasonably necessary to operate the Platform.
These may include:
Pickar will seek to limit information shared to what is reasonably necessary for the relevant purpose.
When a Booking requires interaction between a User and Rider, Pickar may disclose information necessary to complete the Booking.
For example, this may include:
Pickar will seek to avoid unnecessarily exposing personal information.
Some Pickar service providers may process information outside Nigeria.
Where personal data is transferred internationally, Pickar will take appropriate steps required by applicable data-protection law concerning such transfers and protections.
Pickar will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
Different categories of information may have different retention periods.
When information is no longer required, Pickar will take appropriate steps to delete, anonymise or securely dispose of it, subject to legal and legitimate retention requirements.
Pickar will implement appropriate technical and organisational measures designed to protect personal data against:
Security measures may include:
No digital system can guarantee absolute security.
Where Pickar becomes aware of a personal-data breach, it will assess and respond to the incident in accordance with applicable law and regulatory requirements.
Where notification to affected data subjects or a regulator is legally required, Pickar will take appropriate steps.
Subject to applicable legal limitations, you may have rights including:
The NDPC expressly identifies these rights under the NDPA framework.
To submit a privacy request, contact:
Pickar Privacy Team
Email: support@usepickar.com
Subject: Data Privacy Request
Your request should include enough information to enable Pickar to identify you and understand your request.
Pickar may take reasonable steps to verify your identity before releasing or changing personal information.
Pickar may send promotional communications where legally permitted.
You may opt out of marketing communications by:
You may continue to receive essential service communications even after opting out of marketing.
Pickar's websites and applications may use cookies, SDKs, pixels, local storage or similar technologies.
These technologies may be used for:
Where required, Pickar will provide appropriate choices and disclosures regarding non-essential technologies.
Pickar's Services are not intended for individuals who are below the minimum age legally permitted to use the relevant Service.
Where a Service has an age requirement, Pickar may take reasonable steps to verify eligibility.
If we learn that we have collected personal data from a child contrary to applicable law, we will take appropriate steps to address the situation.
Pickar may use automated systems for purposes such as:
Where applicable law provides rights regarding decisions based solely on automated processing that significantly affect an individual, Pickar will provide applicable safeguards and avenues for human review.
If you provide Pickar with another person's information — for example, a recipient's name, telephone number or delivery address — you confirm that you have a lawful basis to provide that information.
You should ensure that the person concerned is appropriately informed where required by law.
Where a business uses Pickar to process information relating to its customers or employees, the business may have independent responsibilities as a data controller.
Pickar may act as a data processor where it processes personal information on behalf of the business.
The applicable roles and responsibilities may be further defined in a Business Data Processing Agreement.
The Platform may contain links or integrations to third-party services.
Pickar is not responsible for the privacy practices of third-party websites or services that are not controlled by Pickar.
Users should review the privacy policies of those services.
Pickar may update this Privacy Policy periodically.
Where changes materially affect how personal data is processed, Pickar will provide appropriate notice.
The updated policy will include a new "Last Updated" date.
If you have concerns about how Pickar handles your personal data, please contact Pickar first so that we can investigate and attempt to resolve the issue.
You may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC), Nigeria's data-protection authority.
Pickar Enterprises Limited
Registered Address: 24 Promiseland Road, So Easy Bustop, Ayobo, Lagos, Nigeria
Privacy Contact: Pickar Privacy Team
Email: support@usepickar.com
Website: www.usepickar.com
By using the Pickar Platform, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where Pickar requires consent for a specific processing activity, consent will be requested separately where appropriate.